Reception is the first representative of the company's brand image and must therefore reflect its values.

Since 1985, Charleen, a subsidiary of the Samsic Group, has been offering its expertise in corporate reception and customer relations services.

To respond to societal and technological changes, new working methods and shifts in management values, Charleen has developed a range of reception-related services, making employee health, well-being and comfort a core concern of the company.

Our recruitment standards, management policies and proven processes all converge towards the same objective: customer satisfaction.

Because superior quality recruitment and effective training are synonymous with a successful reception service, we support our employees so that they are fully involved in customer satisfaction.

Receiving visitors, handling correspondence, scheduling meeting rooms, concierge services and event reception are just some of the services provided by our proactive and attentive receptionists.

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Our receptionists provide professional services at their tertiary sites:


Reception: Reception, check visitor IDs and provide directions, handle the switchboard, badges, registers and calendars, manage passenger flows in airports, and more.


Management of meeting rooms: Reserve meeting rooms, arrange for meeting supplies, flipcharts, bring in extra equipment or refreshments during meetings, etc. - Order and deliver meals, breakfast, etc.


Mail service management: Receive, sort, and distribute mail, handle postage, letters and parcels, handle disputes and registered mail, etc.


And also:


Concierge services

Daily needs: Dry cleaning, alterations, shoe repair, delivery of gift baskets, flowers, etc. 

Wellness services: salon treatments, massage, hairdresser, leisure activities, in-home services, personal assistant services, etc.

Event Reception: Reception, provide information and directions to visitors, VIP support, coat check, badges, hand out goodies, reserve taxis, etc.

QSE certifications



With more than 600 receptionists, Charleen operates throughout France.

All our services are flexible, personalized and tailored to all your needs and expectations.